Privacy policy.

Effective Date: 13 June 2025
Business Name: Laura’s Aura Holistic Therapies
Website: www.laurasauraholistichealing.com
Location: South Australia, Australia
Booking Platform: Acuity Scheduling (via Squarespace)

1. Overview

At Laura’s Aura Holistic Therapies, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or accessing our website, you consent to the terms outlined in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact information (email, phone number)

  • Health and wellbeing details (if shared voluntarily)

  • Appointment and service history

  • Payment method used (e.g., Square, bank transfer, etc.)

  • Technical data like IP address or browser type (via Squarespace analytics)

3. How We Collect Your Information

We collect personal information when you:

  • Book a session via Acuity Scheduling

  • Submit a contact or intake form

  • Communicate via email, SMS, or phone

  • Visit our website

  • Make a payment via Square, bank transfer, or other accepted methods

All data is collected directly from you unless consent is given for collection from a third party (e.g., referring practitioner).

4. Why We Collect Your Information

Your information is collected to:

  • Confirm and manage appointments

  • Deliver tailored healing services

  • Communicate with you about your sessions or training

  • Issue receipts and process payments

  • Comply with relevant legal or tax obligations

  • Send occasional marketing or wellness updates (only with your consent)

We will never sell or rent your personal information to third parties.

5. Payment Providers & Third Parties

To securely process bookings and payments, we use the following services:

  • Acuity Scheduling for booking appointments

  • Square Reader for in-person card payments

  • Direct bank transfer for online or manual payments

  • Squarespace for website hosting and analytics

  • Email and messaging tools for communication

These third-party services may collect or process limited data under their own privacy policies. We take steps to ensure their compliance with applicable data protection laws.

6. Data Security

Your personal information is stored securely via:

  • Password-protected platforms

  • Secure payment gateways (e.g., Square, Acuity)

  • Encrypted communications where available

We take all reasonable precautions to protect your information from misuse, loss, unauthorised access, or modification.

7. Accessing & Updating Your Information

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated information

Please contact us at the email below to make a request. We aim to respond within 7 business days.

8. Cookies & Website Analytics

Our website (hosted on Squarespace) may use cookies or analytics tools to collect non-identifiable data about site usage. You can disable cookies in your browser settings if you prefer.

9. Marketing Communications

With your permission, we may send occasional emails about new services, events, or wellness insights. You may unsubscribe at any time via the link in our emails or by contacting us directly.

10. Policy Changes

This policy may be updated occasionally to reflect legal or operational changes. The most recent version will always be available on our website, with the updated effective date.

11. Contact Information

For questions, concerns, or data access requests, please contact:

Laura’s Aura Holistic Therapies
📍 South Australia, Australia
📧 [Insert your contact email]
🌐 www.laurasauraholistichealing.com